FAQ
Frequently Asked Questions
Frequently Asked Questions
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Answers to the questions enterprise clients ask most about IT outsourcing and digital transformation.
How to choose an IT outsourcing provider?
Evaluate expertise, reputation, response quality, pricing transparency and compliance such as ISO 27001. NETSUN offers a full, proven system.
How is IT outsourcing priced?
Typically fixed monthly/annual, time-and-material, or per-device. We tailor the most cost-effective quote to your scale.
How fast is the response?
Critical: 15-min response, 2-hour on-site. Major: 30-min response, 4-hour resolution. General: 1-hour response, 24-hour resolution.
How is data security ensured?
ISO 27001 aligned, with NDAs, least-privilege access, encrypted transfer/storage, and regular audits and scans.
Do you support remote and on-site hybrid?
Yes. We combine remote diagnosis with on-site handling by incident level for both efficiency and cost.
Can we pilot before a full engagement?
Absolutely. We often start with a pilot to validate quality and fit before expanding to full outsourcing.